Frequently Asked Questions (FAQ)
Welcome to the Classic Service Centre FAQ page.
Here, we have answered the most common questions related to home appliance repair and service. This page is designed to help customers clearly understand our services, process, pricing, and policies before booking a service with us.
1. What services does Classic Service Centre provide?
Classic Service Centre offers professional home appliance repair and maintenance services across multiple cities in India. We service a wide range of household appliances, including:
- Washing Machines
- Refrigerators
- Air Conditioners (AC)
- Microwave Ovens
- Dishwashers
- LED / LCD / Smart TVs
- Geysers
- Water Purifiers
Our goal is to provide fast, reliable, and affordable appliance repair solutions at your doorstep.
2. Is Classic Service Centre an authorized service center?
No. Classic Service Centre is an independent service provider.
We are not an authorized service center of any brand unless explicitly stated.
All brand names such as Samsung, LG, Bosch, Whirlpool, IFB, Sony, Panasonic, and others are used only for reference and identification purposes.
3. Do you repair all brands of home appliances?
Yes. We provide repair and service support for almost all major home appliance brands available in India.
Our technicians are experienced in handling both popular and less common brands.
However, service availability may depend on:
- Location
- Appliance model
- Spare part availability
4. In which locations do you provide services?
Classic Service Centre provides services in multiple cities and regions across India.
Service availability depends on technician coverage in your area.
For confirmation, you can:
- Call us directly
- Submit a service request through our website
5. How can I book a service?
Booking a service with Classic Service Centre is easy:
- Call us at +91 97398 68616
- Fill out the service request form on our website
- Share appliance details (brand, model, issue)
- Choose a convenient time slot
Our support team will confirm the visit based on availability.
6. Do you offer same-day service?
Yes, same-day service may be available, depending on:
- Technician availability
- Location
- Type of appliance and issue
Urgent service requests are handled on a priority basis whenever possible.
7. Are inspection or visiting charges applicable?
Yes. Inspection or visiting charges may apply.
These charges cover the technician’s visit and fault diagnosis.
Please note:
- Inspection charges are non-refundable
- Charges apply even if you choose not to proceed with the repair
8. How is the repair cost decided?
Repair costs depend on several factors, including:
- Appliance type
- Brand and model
- Nature of the problem
- Spare parts required
- Labor involved
Final pricing is communicated after physical inspection of the appliance.
9. Do you provide warranty on repairs?
Warranty depends on the type of service or spare part used.
- Some repairs may include limited service warranty
- Spare parts warranty (if applicable) is explained at the time of service
- Warranty does not cover physical damage, misuse, or power fluctuations
Always ask the technician about warranty details before service completion.
10. Are spare parts original?
Spare parts may be:
- Original
- Compatible
- Refurbished
This depends on availability and customer preference.
All details regarding spare parts are shared transparently before replacement.
11. What payment methods do you accept?
We accept multiple payment options, including:
- Cash
- UPI
- Other available digital payment methods
Full payment is usually required after service completion.
12. What if my appliance cannot be repaired?
In some cases, appliances may be:
- Beyond economical repair
- Severely damaged
- Obsolete with unavailable spare parts
Our technician will clearly inform you if repair is not feasible and suggest the best possible solution.
13. Can I cancel or reschedule my service request?
Yes, you can cancel or reschedule your service request by contacting our support team.
Please note:
- Late cancellations may incur visiting charges
- Repeated cancellations may result in service refusal
14. How long does a typical repair take?
Repair time depends on:
- Type of appliance
- Complexity of the issue
- Spare part availability
Minor repairs may be completed on the same day, while major repairs may take longer.
15. Do you offer AMC or maintenance plans?
Currently, AMC or annual maintenance services may be available for selected appliances and locations.
Please contact our support team for updated details.
16. Is my personal information safe?
Yes. We respect your privacy.
Any personal information shared with Classic Service Centre is handled responsibly and used only for service-related communication, as described in our Privacy Policy.
17. What should I do before the technician arrives?
For a smooth service experience:
- Ensure clear access to the appliance
- Keep warranty cards or previous service details handy (if available)
- Ensure someone is present at the location
18. Are your technicians trained and verified?
Yes. Our technicians are experienced and trained in handling various home appliances.
They follow standard safety and service protocols.
19. Do you provide customer support after service?
Yes. Our customer support team is available to assist you with:
- Service-related queries
- Warranty clarification
- Feedback and complaints
Customer satisfaction is our top priority.
20. How can I contact Classic Service Centre?
You can reach us through the following:
Classic Service Centre
📞 +91 97398 68616
📧 classicrefrigerationshop@gmail.com
21. Why choose Classic Service Centre?
Customers choose us because we offer:
- Quick response time
- Experienced technicians
- Transparent pricing
- Multi-brand appliance support
- Customer-focused service
22. Do you provide service on weekends or holidays?
Yes. Service availability on weekends or holidays depends on technician availability.
We try our best to accommodate customer requests whenever possible.
23. What brands do you commonly service?
We service most major brands including:
Samsung, LG, Bosch, Whirlpool, IFB, Sony, Panasonic, Haier, Godrej, Voltas, Blue Star, and many more.
Brand names are used for reference only.
24. Is Classic Service Centre suitable for commercial appliances?
Our services mainly focus on residential home appliances.
Commercial or industrial appliance service availability depends on the appliance type and location.
25. How can I provide feedback?
Customer feedback helps us improve.
You can share your feedback by calling us or emailing us after service completion.